PROM[email@example.com] Virus is a ransomware that encrypts files and then force victims to buy decryption key. In this way, victims have to pay lots of money to save these files.
When the files are encrypted by PROM[firstname.lastname@example.org] Virus, users cannot read them anymore even though they rename the extension back. Normally, all the files name of these files will be added a weird extension. At that moment, what you can do is either getting rid of these files, or contacting their technicians for help.
And then, PROM[email@example.com] Virus will ask you to make payment following the ransom note. You will be asked to buy the bitcoins which are digital coins existing in the internet. No one can track the transaction via bitcoin, thus it is safe for the hacker to blackmail people. And it will be easy for them to scam the victims. They may not help you restore your files even though have paid the ransom fees. Many cases have proved it.
If you don’t want to be scammed, you should never believe in their words. Instead, you should take action to remove PROM[firstname.lastname@example.org] Virus. After you get it off, these files may have chance to be decrypted with legitimate decryption programs. And it is advised to back up your information regularly in case this tragedy happens again.
Step 1 – Uninstall malicious programs from Control Panel.
Ransomware may infect your system after you install some malicious programs. To avoid being re-infected, first you should uninstall malicious programs from your computer:
- 1. Press “Windows key + R key” together to open Run window
- 2. Input “control panel” in Run window and hit Enter key to open Control Panel
- 3. Click Uninstall a program:
- 4. Right-click programs which may be related with PROM[email@example.com] Virus and click Uninstall:
Step 2 Find and remove malicious registry entries of PROM[firstname.lastname@example.org] Virus or malicious program.
Note – In case any suspicious files, unwanted program, unwanted browser extension, or unwanted search engine cannot be removed manually, it is often caused by malicious program, which may adds files to registry or make changes in registry . Therefore, to uninstall such stubborn items, you need to find and remove malicious files in the Registry Editor. Check the steps below:
1. Press “Windows key + R key” together to open Run window;
2. Input “regedit” in Run window and hit Enter key to open Registry;
3. Click Edit menu and select Find >> Type virus’s name into it and click Find Next >> Right click on the files and click Delete (Only If you can determine that they are related with malware):
Step 3 Restoring the files encrypted by PROM[email@example.com] Virus.
Do not pay any money to recover your files. Even if you were to pay the ransom, there is no guarantee that you will regain access to your files.
The right way to recover your files is to count on legitimate decryption tools. Here are websites of popular cybersecurity community, you can try the decryption tools shared on their sites:
EmsiSoft Decryptor (Free)
EmsiSoft is working on developing free decryptor for the newest ransomware. Currently it provide user with over 40 free and useful decryptors. Please visit https://decrypter.emsisoft.com/ to find and download the decrypter you need.
3. Trend Micro Decryptor (Free)
Trend Micro Ransomware File Decryptor tool is able to decrypt certain type of ransomware. Visit the download page here to follow its instructions to download and use the decryotor for free.
4. Avast Free Ransomware Decryption Tools
Avast free ransomware decryption tools can help decrypt files encrypted by the many types of ransomware. Go to this Avast page and download the decyptors for the latest ransomware.
5. Kaspersky Free Ransomware Decryptors
Kaspersky russian lab now provides many free decryptors. Visit Kaspersky page here and have a try .
6. NoMoreRansom Decryptors
The No More Ransom Project provides free decryption tools for lots of ransomware. Have a try on these tools at this page: https://www.nomoreransom.org/en/decryption-tools.html