“Official Apple Support” Fake Virus Alert – How to Get Rid of It from Mac? (Removal Guide)

Official Apple Support scam

“Official Apple Support” Fake Virus Alert is a dangerous website which will appear on your PC as a fake virus alert. Your may fall to its scam. It will begin with alerting you that your PC is infected and has some loophole. If you are willing to protect your PC efficiently, your should take its advice to call for help. What will happen later?

1. Users will lose substantial amount of money.
When you call it, it becomes to explain this problems on your PC which will make you more confused in the end. But it will tempts you to pay for the service on your owns. And after you pay for the service, the “Official Apple Support” Fake Virus Alert alert will appear again in another time with another reason, but you should pay it again and again. In this way, you lose thousands of money.

2. The computer will be screwed over
The issues are not only reported by “Official Apple Support” Fake Virus Alert, it does be produced by “Official Apple Support” Fake Virus Alert. If it wants to repeat the scams, it should cause millions of troubles. And it will also persuade you to hand over your PC to it. And in this case, it can handle your PC as it wants. Problems will later destroy your PC.

3. Users will face with privacy lose.
“Official Apple Support” Fake Virus Alert has another import functions and It is to monitor your PC activities. Whatever you do, it has ability to record. Your accounts, passwords, your ID , your phone number, and even your signature will be exposed. And your account and privacy are not longer safe.

This is the three main characters of “Official Apple Support” Fake Virus Alert. We believe the best way to protect your PC and your finance is to get it removed from your PC. Following is guide, and please consult it.

Problems Caused by “Official Apple Support” Fake Virus Alert

  1. It alters your browser settings and avoids you changing them back
  2. It modifies DNS configuration and blocks you accessing most of legitimate websites
  3. It may communicates with remote server to install more malware in your computer silently
  4. It messes up your Registry and degrades your computer performance strikingly
  5. It installs malicious browser extension to generate annoying pop-ups
  6. It redirects you to other phishing sites which may steal your privacy
  7. It facilitates remote hacker to invade your system without permission

“Official Apple Support” Fake Virus Alert Removal Process

Part 1. Manually Remove “Official Apple Support” Fake Virus Alert on Windows OS

Part 2. Manually Remove “Official Apple Support” Fake Virus Alert on Mac OS


Part 1. Manually Remove “Official Apple Support” Fake Virus Alert on Windows OS

(Some of the steps will likely require you to exit the page. Bookmark it for later reference.)

Step 1 – Uninstall malicious programs from Control Panel.

uninstall

  • 1. Press “Windows key + R key” together to open Run window
  • 2. Input “control panel” in Run window and hit Enter key to open Control Panel
  • 3. Click Uninstall a program:
  • 4. Right-click programs which may be related with “Official Apple Support” Fake Virus Alert and click Uninstall:
“Official Apple Support” Fake Virus Alert may re-install itself multiple times if you don’t delete its core files and related malware. To get rid of the virus permanently, we recommend downloading SpyHunter anti-malware to fully scan infected PC and find out all malicious programs:

   ↓ Download SpyHunter Anti-Malware

More information about SpyHunter, steps to uninstall, EULA, Threat Assessment Criteria, and Privacy Policy. 


Step 2 – Remove malicious extensions from web browsers.

(NOTE – Please Bookmark This Page because some operations may restart or close your system or web browser)

Chrome

remove

On Chrome: Launch up Google Chrome> click Chrome menu > click Tools> click Extension> select extensions which may be related with “Official Apple Support” Fake Virus Alert> click trash bin

Firefox

remove

On Firefox: Open Firefox, navigate to browser menu in the top right > select Add-ons > select add-ons which may be related with “Official Apple Support” Fake Virus Alert> remove it with Disable or Remove button.

Internet Explorer

remove

On IE: Open Internet Explorer >click Tools > click Manager Add-on Tools and Extensions> select extensions which may be related with “Official Apple Support” Fake Virus Alert > click Remove or Disable button.

Microsoft Edge

On Microsoft Edge: (Reset default homepage and search engine to remove “Official Apple Support” Fake Virus Alert associated hijacker)

(NOTE – Please Bookmark This Page because some operations may restart or close your system or web browser)

Reset Edge homepage: Click More (…) > click Settings > select A specific page or pages under “Open with” > select Custom to type your favorite website.

Reset Edge search engine: Click More (…) > click Settings > Click View advanced settings > Click <Add new> under “Search in the address bar with”> type your favorite search engine >click Add as default.

“Official Apple Support” Fake Virus Alert related extension or hijacker may re-install itself on your web browser multiple times if you don’t delete its core files and connected malware. 

To eliminate “Official Apple Support” Fake Virus Alert permanently, we recommend downloading SpyHunter Anti-malware to scan for malicious files and malware:

   ↓ Download SpyHunter Anti-Malware

More information about SpyHunter, steps to uninstall, EULA, Threat Assessment Criteria, and Privacy Policy. 

 


Step 3 Find and remove malicious registry entries of “Official Apple Support” Fake Virus Alert or malicious program.

NoteIn case any suspicious files, unwanted program, unwanted browser extension, or unwanted search engine cannot be removed manually, it is often caused by malicious program, which may adds files to registry or make changes in registry . Therefore, to uninstall such stubborn items, you need to find and remove malicious files in the Registry Editor. Check the steps below:

1. Press “Windows key + R key” together to open Run window;

2. Input “regedit” in Run window and hit Enter key to open Registry;

get rid of

3. Click Edit menu and select Find >> Type virus’s name into it and click Find Next >> Right click on the files and click Delete (Only If you can determine that they are related with malware):

delete

If you cannot determine which registry files are malicious, do not take risk to delete any file, or your system may be damaged.

To avoid the risk, we recommend downloading SpyHunter Anti-malware to scan infected PC and find out all malicious registry files:

   ↓ Download SpyHunter Anti-Malware

More information about SpyHunter, steps to uninstall, EULA, Threat Assessment Criteria, and Privacy Policy. 


 

Step 4 – Disable Notifications of suspicious websites on Web Browsers.

If some unwanted pop-ups or ads still appear on web browser, please try to disable their Notifications on all web browsers:

Edge

On Microsoft Edge

  • Launch Edge browser
  • Click on menu button of Microsoft Edge
  • Click Settings
  • Click “View advanced settings”
  • Click “Manage” under “Website permissions”
  • Find the unwanted URL and click the X (Clear) button to remove the URL.

Chrome

On Google Chrome

  • Click the three-dots Menu button on the right upper corner
  • Click “Settings” >> Scroll down to the bottom and click “Advanced
  • Click on “Content settings” in the Privacy and Security section
  • Click “Notifications
  • Find the unwanted URL >> Click the three dots next to the URL >> click “Block” or “Remove

Firefox

On Firefox

  • Launch Firefox
  • Click the Menu button (three bars) on the right upper corner >> Select “Options
  • Click on “Privacy & Security” on the left hand side of the screen
  • Scroll down to the “Permissions” >> Click the “Settings” button next to “Notifications”
  • Find the unwanted URL >> Click the drop-down menu and select “Block

IE'

On Internet Explorer

  • Launch IE
  • Click the Gear button on the right upper corner >> Select “Internet options”
  • Click “Privacy” tab and click “Settings” under “Pop-up Blocker” section
  • Find the unwanted URL and Click the “Remove” button

NOTE – If the instructions above do not work, please download SpyHunter Anti-malware to scan entire system.


Step 5 (Optional) – Reset Web Browser Settings

Edge

On Microsoft Edge

  • Click the three horizontal dots icon >> Select Settings.
  • Click the “Choose what to clear” button
  • Click Show more >> Select everything >> click the “Clear” button.

Chrome

On Google Chrome

  • Click the Chrome menu icon >> Select Settings
  • Scroll down to the bottom and click the Advanced
  • Scroll down to the bottom >> Click the Reset button

Firefox

On Firefox

  • Click the Firefox menu at the top right corner >> click Help
  • Select Troubleshooting Information
  • Click the “Refresh Firefox” button

IE

On Internet Explorer

Click on the gear icon >> Click “Internet Options”

Select the “Advanced” tab >> Click “Reset”button

NOTE – If the instructions above do not solve your problems, please download SpyHunter Anti-malware to scan entire system.



Part 2. Manually Remove “Official Apple Support” Fake Virus Alert on Mac OS

(Some of the steps will likely require you to exit the page. Bookmark it for later reference.)

Step 1.Quick malicious process.

  1. Click the Go button and select Utilities folder;
  2. Locate the Activity Monitor icon on the screen and double-click on it
  3. Under Activity Monitor, find a suspicious-looking process, select it and click Quit Process
  4. A dialog should pop up, asking if you are sure you would like to quit the troublemaking process. Select the Force Quit option
“Official Apple Support” Fake Virus Alert may re-install itself multiple times if you don’t delete its core files and related malware. To get rid of the virus permanently, we recommend downloading Combo Cleaner to scan your Mac and find out process run by malicious apps:

↓ Download Combo Cleaner Antivirus 

 More information about Combo Cleaner, steps to uninstall, EULA, and Privacy Policy. 


Step 2.Uninstall malicious programs from Mac.

uninstall sss on mac

Open the Finder >> Go to the Applications folder >> Find out malicious apps and Click Move to Trash >> Enter your password if requested.


Step 3. Delete malware-generated files in the following folders:

/Library/LaunchAgents folder;
Library/Application Support folder;
~/Library/LaunchAgents folder;
/Library/LaunchDaemons folder;

/Library/LaunchAgents

– In Finder, choose “Go” then click on “Go to Folder“:

delete

– In the Go to Folder… bar, type: /Library/LaunchAgents:

get rid of

In the “LaunchAgents” folder, look for any recently-added suspicious files and move them to the Trash. Here are some examples of malicious files generated by malware:

“Official Apple Support” Fake Virus Alert, “com.”Official Apple Support” Fake Virus AlertDaemon”, “com.”Official Apple Support” Fake Virus Alert, “com.”Official Apple Support” Fake Virus Alert.plist”, “com.adobe.fpsaud.plist” “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, etc.

uninstall

Library/Application Support

– In Finder, choose “Go” then click on “Go to Folder“:

– In the Go to Folder… bar, type: Library/Application Support:

In the “Application Support” folder, look for any recently-added suspicious files and move them to the Trash. Here are some examples of malicious files generated by malware:

“Official Apple Support” Fake Virus Alert, “com.”Official Apple Support” Fake Virus AlertDaemon”, “com.”Official Apple Support” Fake Virus Alert, “com.”Official Apple Support” Fake Virus Alert.plist”, “com.adobe.fpsaud.plist” “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, etc.

~/Library/LaunchAgents

– In Finder, choose “Go” then click on “Go to Folder“:

– In the Go to Folder… bar, type: ~/Library/LaunchAgentst:

In the “LaunchAgentst” folder, look for any recently-added suspicious files and move them to the Trash. Here are some examples of malicious files generated by malware:

“Official Apple Support” Fake Virus Alert, “com.”Official Apple Support” Fake Virus AlertDaemon”, “com.”Official Apple Support” Fake Virus Alert, “com.”Official Apple Support” Fake Virus Alert.plist”, “com.adobe.fpsaud.plist” “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, etc.

/Library/LaunchDaemons

– In Finder, choose “Go” then click on “Go to Folder“:

– In the Go to Folder… bar, type: /Library/LaunchDaemon:

In the “LaunchDaemon” folder, look for any recently-added suspicious files and move them to the Trash. Here are some examples of malicious files generated by malware:

“Official Apple Support” Fake Virus Alert, “com.”Official Apple Support” Fake Virus AlertDaemon”, “com.”Official Apple Support” Fake Virus Alert, “com.”Official Apple Support” Fake Virus Alert.plist”, “com.adobe.fpsaud.plist” “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, etc

If you cannot determine which files are generated by malware, do not take risk to delete any file, or your system may be damaged.

To avoid the risk, we recommend downloading Combo Cleaner to scan your Mac and  find out all malicious files:

↓ Download Combo Cleaner Antivirus 

 More information about Combo Cleaner, steps to uninstall, EULA, and Privacy Policy. 


Step 4. Delete malicious extensions From Safari / Chrome / Firefox.

Safari

delete

Open Safari >> Click Safari menu button and choose Preferences >> Select the Extensions tab >> Select the suspicious extension and click Uninstall.

Firefox

delete

Open Firefox >> Click the menu button >> select Add-ons >> Determine the suspicious or unwanted extension, click the Disable or Remove button.

Chrome

delete

Run Chrome >> Click the three-dot menu button in the upper-right corner >> Select the More Tools >> Click Extensions >> Determine the suspicious or unwanted extension, click on the Trash icon >> Click Remove


Step 5. Use Combo Cleaner to re-diagnose your Mac and see if it is 100% clean:

To make sure that your system is not infected at all, it’s better to run a scan with Combo Cleaner Antivirus and see if it will detect any remaining unwanted items:

↓ Download Combo Cleaner Antivirus 

 More information about Combo Cleaner, steps to uninstall, EULA, and Privacy Policy. Free scanner checks if your computer is infected. To remove malware, you’ll need to purchase the full version of Combo Cleaner.

– Once combocleaner.dmg installer is downloaded, double-click it to install;

– Then launch Combo Cleaner and click “Start Combo Scan” button;

– Combo Cleaner will scan your Mac for malware infections. Once the scan is completed, remove any found infections.